Feedback and Complaints


We understand that healthcare is a personal and sensitive matter. Every patient has the right to voice their concerns and be heard. We are keen to receive your feedback as it can help us improve our services and patient experience.

Our Complaints Policy has been designed to ensure that any concerns are handled fairly, respectfully, and efficiently. 

Giving Feedback And Lodging A Complaint

You are encouraged to discuss any surgical concerns with your surgeon or doctor.  If your complaint is not related to surgery, please direct it to the practice manager. Most issues can be resolved effectively through direct communication.

If the matter remains unresolved or requires a formal investigation, you may submit a written complaint to the Practice. Please include your name, contact details, and a clear description of the issue.

Offering Feedback And Raising Concerns

Feel free to have an open conversation about any surgical matters that concern you with us – we’re here to listen and help. 

If your concern isn’t related to surgery, our practice manager is the right person to reach out to for assistance.

At My Klinik, we understand the importance of making informed decisions around plastic and cosmetic surgery.

Our priority is to provide patients with all the necessary information about their options, procedures and expectations. We welcome any questions you might have, so if you don’t find the answers you’re after, please don’t hesitate to give us a call.

About Dr Jake Lim

Highly qualified and experienced plastic surgeon Dr Jake Lim specialises in facial plastic, cosmetic breast and body contouring surgery, and is dedicated to helping you look and feel good.

With his advanced surgical skills and unique artistic vision, Dr Lim creates beautiful, natural-looking plastic surgery results for his Australia-wide and international patients.

Dr Lim is passionate about making sure each and every patient has access to the right information about available treatments and procedures and is able to make well-informed decisions. At My Klinik, patient safety, education and achieving an optimal result are our top priorities.