Purpose
We understand that healthcare is a personal and sensitive matter. Every patient has the right to voice their concerns and be heard. We are keen to receive your feedback as it can help us improve our services and patient experience.
Our Complaints Policy has been designed to ensure that any concerns are handled fairly, respectfully, and efficiently.
Giving Feedback And Lodging A Complaint
You are encouraged to discuss any surgical concerns with your surgeon or doctor. If your complaint is not related to surgery, please direct it to the practice manager. Most issues can be resolved effectively through direct communication.
If the matter remains unresolved or requires a formal investigation, you may submit a written complaint to the Practice. Please include your name, contact details, and a clear description of the issue.
Offering Feedback And Raising Concerns
Feel free to have an open conversation about any surgical matters that concern you with us – we’re here to listen and help.
If your concern isn’t related to surgery, our practice manager is the right person to reach out to for assistance.
At My Klinik, we understand the importance of making informed decisions around plastic and cosmetic surgery.
Our priority is to provide patients with all the necessary information about their options, procedures and expectations. We welcome any questions you might have, so if you don’t find the answers you’re after, please don’t hesitate to give us a call.
Want To Know More?
Due to Australian medical guidelines we are unable to publish reviews and testimonials on our website. This is to ensure any opinions or information you read comes from an unbiased and unedited source. Though this is the case, we understand that reviews and testimonials are a very important part of your decision-making process when selecting a specialist plastic surgeon. Please contact the My Klinik team for further information.
About Dr Jake Lim
Highly qualified and experienced specialist plastic surgeon Dr Jake Lim focuses on facial plastic, cosmetic breast and body contouring after significant weight loss
Dr Lim creates the best possible plastic surgery results for his Australia-wide and international patients.
Dr Lim is passionate about making sure each and every patient has access to the right information about available treatments and procedures and is able to make well-informed decisions.
At My Klinik, patient safety, education and achieving optimal results are our top priorities.
Get In Touch
"*" indicates required fields
